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FAQ's

SUPPORT 

Customer Service Emailinfo@accessorize.co.ke.

 

ORDER

 

How secure is my personal information?

 

We adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

 

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.

 

 

SHIPPING

 

Do you ship internationally?

 

We will only sell in the USA, Mexico, and Canada.

 

What shipping carriers do you use?

 

We choose USPS, UPS, DHL and other shipping carriers worldwide.Shipments will be free by UPS as standard


 

How long does it take to process my order?

 

Once payment has been made, 99% of all orders leave our fulfilment centres within 3 to 5 days.

 

How long does shipping take?

 

Our average shipping time is 3 to 5 days business days depending on your location. We do not ship on Weekends.




DELIVERY

 

 How do I track my order?


We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.


Are all my items shipped together?


It depends on the products you ordered. Since we operate multiple fulfilment centres, sometimes your items may come with different packages.



RETURNS

 

What is your return policy?


You are fully covered and protected by our 14 days  return policy


What do I do if I receive a defective product?


If there’s some sort of manufacturing defect, let us know within 14 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement

 

How do I return my order?

Send us your request to this email info@accessorize.co.ke.

, Please mention all things Your name , Order Number , Item would you like to return & Date you placed the order.

 

Use coupon code WELCOME10 for 10% off your first order.

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